Privacy Policy
At Medisoft.ae, we are committed to protecting your privacy and ensuring the security of your personal information.
Last Updated: January 2024
Information We Collect
Personal Information
- Name, email address, phone number, and business details
- Billing and shipping addresses
- Payment information (processed securely through third-party payment providers)
- Account credentials and preferences
Business Information
- Company name, trade license, and registration details
- Healthcare facility information and certifications
- Purchase history and order information
- Communication preferences
Technical Information
- IP address, browser type, and device information
- Cookies and similar tracking technologies
- Website usage data and analytics
- Log files and error reports
How We Use Your Information
Primary Uses
- Process and fulfill your orders and requests
- Provide customer support and respond to inquiries
- Send order confirmations, invoices, and shipping updates
- Manage your account and preferences
Business Operations
- Improve our website, products, and services
- Conduct market research and analytics
- Detect and prevent fraud and unauthorized activities
- Comply with legal obligations and regulations
Marketing Communications
- Send promotional emails about new products and offers (with your consent)
- Provide personalized product recommendations
- Share industry news and healthcare insights
- You can opt-out of marketing emails at any time
Data Security
Security Measures
- SSL/TLS encryption for all data transmission
- Secure payment processing through PCI-DSS compliant providers
- Regular security audits and vulnerability assessments
- Access controls and authentication protocols
- Data backup and disaster recovery procedures
Data Storage
- Data stored on secure servers in UAE and approved jurisdictions
- Regular monitoring and intrusion detection systems
- Employee training on data protection and privacy
- Strict confidentiality agreements with all staff
Your Rights
Access and Control
- Access your personal data and request a copy
- Correct or update inaccurate information
- Request deletion of your data (subject to legal requirements)
- Object to processing of your personal data
- Withdraw consent for marketing communications
Data Portability
- Receive your data in a structured, machine-readable format
- Transfer your data to another service provider
- Request restriction of processing in certain circumstances
Data Retention
Retention Periods
- Account information: Retained while account is active and for 7 years after closure
- Order and transaction data: Retained for 10 years for accounting and legal purposes
- Marketing data: Retained until you withdraw consent or 3 years of inactivity
- Technical data: Typically retained for 12-24 months
Deletion
- Data securely deleted or anonymized when no longer needed
- Compliance with UAE data protection regulations
- Some data may be retained for legitimate legal or business purposes
International Transfers
Cross-Border Data
- Data primarily stored and processed in UAE
- May transfer data to trusted service providers in other countries
- Appropriate safeguards in place for international transfers
- Compliance with UAE Federal Data Protection Law
Cookies and Tracking
We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand user behavior.
Required for website functionality and security
Help us understand how visitors use our website
Used to deliver relevant ads and track campaigns
You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality.
This privacy policy is governed by UAE Federal Data Protection Law and other applicable regulations. We reserve the right to update this policy as needed. Material changes will be communicated via email or website notice.